All orders placed before 8pm Monday to Friday are dispatched the same day. All orders placed before 3pm on a Saturday are also sent out that day. Orders placed between 3pm on Saturday and 8pm on Monday are dispatched on Monday. All standard orders are sent on a fast 2-day fully-traceable service by Royal Mail.
We deliver Monday to Saturday, 7am – 5pm (excluding bank holidays) with Royal Mail or Parcelforce.
Free and Fast Delivery on all UK orders over £50
If your order is over £50 delivery is free. If you order is below £50 there will be a £1.95 charge. All orders are sent on a fast 2-day fully-traceable service by Royal Mail.
Upgrade to Next Day Delivery
You will be given the option to upgrade to Next Day Delivery at the checkout. There is a charge of £3.50 to upgrade to Next Day Delivery. To be eligible for Next Day Delivery your order must be placed before 8pm.
Delivery First Time
Our aim is to deliver your parcel to you first time. If you're not home you can specify a safe-place to leave your parcel. Royal Mail or the specified courier will then leave your parcel in a secure location of your choosing or with a neighbour.
If you provide your mobile phone number Royal Mail will also update you on the progress of your delivery (one text on the morning of delivery and another text to confirm delivery). A confirmation of dispatch email will be sent to you along with a tracking number to trace your parcel. You can track your parcel here.
If your order is over 2KG in weight it will be sent out via Parcelforce.
Special Delivery Guaranteed Before 9am or 1pm Next Working Day
You can opt to pay extra at the checkout for your parcel to arrive guaranteed by 9am or 1pm the next working day. The price is calculated for you at the checkout and is dependent on weight.
Please note: Orders requiring Special Delivery should be placed before 3pm to guarantee next day delivery before 1pm/9am. (Monday to Friday ONLY).
If you have any questions regarding delivery please call our Customer Service team on 0800 849 7000 or email us at firstname.lastname@example.org.