All International orders are sent by either WN Direct or Royal Mail International Delivery. Orders sent via WN Direct are fully traceable.
Delivery to Republic of Ireland (2-3 days)
Delivery to Europe (approximately 1 week)
Delivery to Rest of World (approximately 1 week)
Delivery time frames are estimates and may take longer, depending on local postal services and customs;
Any customs or import duties that arise when a parcel reaches a destination country must be paid for by the recipient of the parcel. We accept no responsibility or liability for these charges. We have no way of knowing what the charges are from country to country so cannot offer any advice on this. We suggest to contact your local customs office prior to placing an order with us.
We can send FitFlop products within the EU, however due to FitFlop brand restrictions we are unable to send FitFlop products outside the EU.
Our “free exchanges and easy returns” policy does not apply to international orders.
If you are an international customer returning your shoes for a refund you will need to pay for the postage to return the item to us.
Please keep proof of postage and tracking information so the progress of the parcel can be tracked. Refunds will be processed once your items have been received back at our warehouse.