Same Day Despatch
All orders placed before 8pm Monday to Friday and 3pm on a Saturday are sent out that day. Orders placed between 3pm on Saturday and 8pm on Monday are dispatched on Monday.
Order are delivered Monday to Saturday, 7am – 5pm (excluding bank holidays) with Royal Mail or Parcelforce.
Free Next Day Delivery on all UK orders over £75
If your order is over £75 you will automatically be upgraded to our Free Next Day Delivery Service.
Delivery First Time
Our aim is to deliver your parcel to you first time. If you're not home you can specify a safe-place to leave your parcel. Royal Mail or specified courier will then leave your parcel in a secure location of your choosing or with a neighbour.
If you provide your mobile phone number Royal Mail will also update you on the progress of your delivery (one text on the morning of delivery and another text to confirm delivery). A confirmation of dispatch email will be sent to you along with a tracking number to trace your parcel
If your order is over 2KG in weight it will be sent out via Parcelforce.
We now also offer CollectPlus online. CollectPlus 24 is a free service for all orders over £75, just select the option at the checkout. Orders under £75 can select the CollectPlus 72 option at the checkout or choose to Upgrade to CollectPlus 24 for £2.50
Please note: Parcels being shipped with CollectPlus, leave the warehouse at 4pm, orders placed after this time will be processed the next day.
Special Delivery Guaranteed Before 9am or 1pm Next Working Day
You can opt to pay extra at the checkout for your parcel to arrive guaranteed by 9am or 1pm the next working day. The price is calculated for you at the checkout and is dependent on weight.
Please note: Orders requiring Special Delivery should be placed before 3pm to guarantee next day before 1pm/9am. (Monday to Friday ONLY).
If you have any questions regarding delivery please call our Customer Service team on 0800 849 7000 or email us at email@example.com.