If you spend over £75 you will get free next day delivery, orders below £75 will be sent on a free 2-3 day delivery service.
Place your order before 8pm Monday to Friday and we'll dispatch your parcel the very same day, for delivery the following day (excluding bank holidays).
All orders placed between 8pm Friday and 3pm on a Saturday will be dispatched on Saturday for delivery on Monday (if you're order is above £75). Orders placed between Saturday 3pm and Monday 8pm will be dispatched on Monday to arrive Tuesday (excluding bank holidays).
If your order is less than 2KG Royal Mail it will be delivered via Royal Mail, otherwise it will be delivered with Parcelforce.
If your order is over £120 it will be sent out on a signed for service and a signature is required when delivery is made.
If you provide your mobile number, Royal Mail will text to update you on the progress of your delivery.
You will receive a tracking number with your order dispatch email, enabling you to track your parcel each step of the way.
You can leave a more convenient delivery address i.e. work address to make sure you get your parcel;
There is a specific section on the checkout process to leave a safe place i.e. lobby or neighbour.
High value orders are subject to extra fraud checks so this may delay the delivery of your goods.
Special Delivery Guaranteed
You can opt to pay extra at the checkout for your parcel to arrive guaranteed by 9am or 1pm the next working day. The price is calculated for you at the checkout and is dependent on weight.
Please note: Orders requiring Special Delivery should be placed before 3pm to guarantee next day before 1pm/9am. (Monday to Friday ONLY).
For frequently asked questions regarding our delivery and returns policy please click this link.
If you have any questions regarding delivery please call our Customer Service team on 0800 849 7000 or email us at firstname.lastname@example.org.