Free UK Returns
We offer Free Returns on all UK orders. To make the returns process as easy as possible, we provide re-usable packaging and one Royal Mail pre-paid returns label for you to use free of charge. If you require more than one returns label to return your goods you will be charged £2.95 for each additional label that you use.
Returning Your Goods
Goods must be returned within 14 days of receipt of order. Please complete the returns form included within your order outlining whether you would like a refund or an exchange. We aim to action all returns within two days of receipt.
Requesting an Exchange
Returns are free if you request an exchange, as is the postage of your return. Complete the returns form outlining your required exchange. We will let you know as soon as we send your exchange out. If we don't have your requested exchange in stock, we will contact you to offer you an alternative.
If you require an Exchange your return to Shoetique will be free, however there will be a delivery charge of £3.50 to send out the Exchange back out to you. If you request an exchange then send that item back for a refund using our prepaid returns label, £2.95 will be deducted from your refund.
If you do not complete the returns form provided we will assume you require a refund
We are confident that you will be happy with your purchase, however if you experience a problem with your order please contact us. You will be asked to provide a photograph of the fault so that the defect can be assessed. Unfortunately, our returns policy does not cover wear and tear, or other damage that is not a manufacturing defect.
We will accept the return of a faulty item if the product is reported within 14 days of your order.
For manufacturing defects reported between 14 days and 3 months after purchase, we will in the first instance offer a like-for-like replacement if available. We do reserve the right to request a second opinion from the supplier or manufacturer. Our Returns Policy does not cover goods beyond 3 months after purchase.
Right to Cancel
The right to cancel can only be exercised in writing either via email or letter.
What if I have entered an incorrect address in my order?
Shoetique accept no responsibility for lost parcels where an incorrect address has been instructed.
All returns must be received within 14 days of receipt of goods. If the return is received after 14 days a credit will be applied to your Shoetique e-wallet.
Always make sure you get proof of postage as we cannot accept responsibility for parcels lost in transit with proof of postage.
All items returned must be unworn and in perfect condition and returned to us in the original shoe box. Please do not stick the returns label to the shoe box as it damages the original packaging and we will be unable to resell the item at full price. In the event of this happening we will deduct 25% from your refund.
International Returns / Using your own Method of Postage
The Returns Policy does not apply to International Orders. Please click here to view our International Delivery and Returns Policy
If you are using your own method of returns postage send the parcel to: -
Unit 4, Atlantic Business Centre