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Returns & Exchanges

Returns Policy up until September 12th 2017

Returning Your Goods

Goods must be returned within 30 days from order.  Please complete the returns form included within your order outlining whether you would like a refund or an exchange.  We aim to action all returns within two days of receipt. 

Requesting an Exchange

Returns are free if you request an exchange, as is the postage of your return.  Complete the returns form outlining your required exchange.  We will let you know as soon as we send your exchange out.  If we don't have your requested exchange in stock, we will contact you to offer you an alternative. 

Requesting a Refund

If you choose to use one of our pre-paid returns forms there will be a charge of £2.95 that will be deducted from your refund.  Please note - if you do not complete the returns form provided we will assume you require a refund

Faulty Products

We are confident that you will be happy with your purchase, however if you experience a problem with your order please contact us.  You will be asked to provide a photograph of the fault so that the defect can be assessed. Unfortunately, our returns policy does not cover wear and tear, or other damage that is not a manufacturing defect. 

We will accept the return of a faulty item if the product is reported within 14 days of your order.  For manufacturing defects reported between 14 days and 3 months after purchase, we will offer a like-for-like replacement if available.  We do reserve the right to request a second opinion from the supplier or manufacturer.  Our Returns Policy does not cover goods beyond 3 months after purchase.  

Right to Cancel

The right to cancel can only be exercised in writing either via email, letter or completing the supplied returns forms. 

What if I have entered an incorrect address in my order?

Shoetique accept no responsibility for lost parcels where an incorrect address has been instructed.

Important Information

Click here to download a pre-paid UK Returns Label.  Please note there is a charge of £2.95 to use this label if you are requesting a refund (unless the product is faulty) 

All returns must be received within 30 days of purchase.  If the return is received after 30 days a credit will be applied to your Shoetique e-wallet.

Always make sure you get proof of postage as we cannot accept responsibility for parcels lost in transit with proof of postage.

All items returned must be unworn and in perfect condition and returned to us in the original shoe box.  Please do not stick the returns label to the shoe box as it damages the original packaging and we will be unable to resell the item at full price. In the event of this happening we will deduct 25% from your refund.

International Returns / Using your own Method of Postage

The Returns Policy does not apply to International Orders. Please click here to view our International Delivery and Returns Policy

If you are using your own method of returns postage send the parcel to: -

Shoetique
Unit 4, Atlantic Business Centre
Atlantic Street
Altrincham
Cheshire 
WA14 5NQ

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