All orders placed before 8pm Monday to Friday and before 3pm on a Saturday are sent on a 2-day fully traceable delivery service as standard, unless you upgrade to an expedited delivery option and pay the appropriate postage fee. Orders placed over the weekend, (after 3pm on a Saturday) are dispatched on a Monday.
Orders are delivered Monday to Saturday, 7am – 5pm (excluding bank holidays) with Royal Mail or Parcelforce.
Free Delivery on orders over £50
Orders are sent on a free 2-day fully traceable delivery service. If your order is less than £50, delivery to you will be £1.95.
Next Day Delivery Service
You have the option to upgrade to a Next Day Service at the checkout for £3.50. You can order up to 8pm Monday to Friday and receive your parcel the following day (including delivery on Saturdays). If you place your order before 3pm on a Saturday you will receive your parcel on Monday. If you place your order at the weekend, after 3pm Saturday, you will receive your parcel on Tuesday.
If you want guaranteed delivery on the next day by a certain time select Royal Mail Special Delivery Guaranteed at the checkout (there is an additional charge for this).
Delivery First Time
Our aim is to deliver your parcel to you first time. If you're not home you can specify a safe-place to leave your parcel. Royal Mail or specified courier will then leave your parcel in a secure location of your choosing or with a neighbour.
If you provide your mobile phone number Royal Mail will also update you on the progress of your delivery (one text on the morning of delivery and another text to confirm delivery). A confirmation of dispatch email will be sent to you along with a tracking number to trace your parcel
If your order is over 2KG in weight it will be sent out via Parcelforce.
Special Delivery Guaranteed Before 9am or 1pm Next Working Day
You can opt to pay extra at the checkout for your parcel to arrive guaranteed by 9am or 1pm the next working day. The price is calculated for you at the checkout and is dependent on weight.
Please note: Orders requiring Special Delivery should be placed before 3pm to guarantee next day before 1pm/9am. (Monday to Friday ONLY).
If you have any questions regarding delivery please call our Customer Service team on 0800 849 7000 or email us at firstname.lastname@example.org.