Shoetique are an Award-Winning Company having won the Independent Footwear Retailer of the Year Award at the highly prestigious Drapers Footwear Awards in June 2015. Judges praised it's focus on delivering excellent customer service, it's strong online business and marketing strategy.
We have been nominated for a number of business awards along the way including for 2016, Best Multi-Channel Operator at the Draper's Digital Awards in April 2016 and yet again for Best Independent Footwear Retailer at the Draper's Footwear Awards in June 2016. Wish us luck, fingers crossed!
Shoetique are a family owned business with over 30 years experience in the footwear business. Shoetique is owned by husband and wife team Stuart Conroy and Kate Conroy (seen here proudly collecting the Draper's Award).
We began life in the 1970s as a stall on Altrincham Market, run by Stuart's parents, Sid and Sandra. The shop on Hale Street followed in 1992. Ironically the online business only started when Stuart's parents decided to wind up the business in 2009 and focus on a well-deserved retirement. Stuart took over and started selling surplus stock on Amazon in his spare time. Within weeks Amazon sales quickly exceeded store sales and suddenly a new life for Shoetique started.
We launched our first website in November 2009 to work alongside the shop and there's been no looking back since. The first year of trading online surpassed all expectations. So much so, Kate joined the business to form yet another husband and wife team, following on from Stuart's parents!
Our main focus is on providing excellent customer service and giving our customers shoes they are proud to put on their feet. We are extremely passionate about shoes and every shoe we supply is carefully hand picked to ensure they both look great, and also feel great on the foot.
Customer Service is vitally important to us and we are constantly looking at ways we can improve our service. Everything we do is focused around delivering a 5-star service our customers can trust, aiming to make your online shopping experience as seamless and as easy as possible.
We are currently rated one of the top footwear retailers in the UK by Trustpilot, the most comprehensive independent customer review site in the UK. Every customer who shops with us is asked to leave us feedback and we currently have a Trustscore rating of 98% from over 14,000 Independent customer reviews. Every customer who shops with us is asked to leave us a review.
We are also a Google Certified Shop and are recognised by Google as delivering 'excellent customer service, an excellent shopping experience and reliable on-time delivery'. We are rated 4.9 out of 5 by Google from over 1,500 customer reviews. Added to this we have a near perfect 99% feedback score from over 200,000 transactions across our Amazon stores, plus 100% feedback across our e-Bay stores.
The transition from selling shoes on a market stall to selling shoes across the world has been an exciting journey! The first pair of shoes we sold online was a pair of FitFlop Walkstar Sandals in May 2009 on Amazon UK. We are now one of the biggest suppliers of FitFlop in the world and have expanded into a number of international Amazon markets such as Amazon USA, France, Germany, Spain to name but a few.
We launched our first Shoetique website on a shoe-string (pardon the pun) in November 2009. In a highly competitive market we looked to set ourselves apart with our friendly and personable service. After a successful first year, we re-launched our website in partnership with Visualsoft, a market-leading web company. This helped take Shoetique to the next level and give our customers an excellent platform in which to shop. After a few years of learning about the online world, we re-launched Shoetique to become a fully responsive site in June 2014, meaning it was just as easy to shop on your mobile and tablet, than your desktop.
We have recently re-launched our website in April 2016 on a new cutting edge web platform, yet again enhancing the shopping experience no matter what device you are using. We have a sister site called Slippertique, where we are aiming to be the No1 Provider of Slippers in the UK. We also sell on a number of international e-Bay stores.
Our store is located in the 'Old Bank' on Ashley Road in Hale Village. It was once the main Bank in the area and still has the old Vault in the basement - unfortunately all the valuables were taken out before we got there! If you're in the area, please pop by and say hello ..
Mon-Fri 10.00-17.30 and Saturday 09.30-17.30
You can also have your shoes delivered to the shop if you know you will be nearby. Simply select Collect In Store when you put your order through and we will be happy to get them sent there for you to try on and pick up.
We have a very friendly and personable customer service team, if there's anything at all we can do for you or if you have any suggestions about shoes you would like us to stock, please get in touch. We'll be very happy to hear from you. Furthermore if you're ever in the area, please come to our store. Our store team would love to meet you!
Our team our open Monday-Friday (9am-5pm) and can be contacted freephone on 0800 849 7000 or you can email us at email@example.com.