Free and Fast Delivery on all UK orders
- We dispatch all orders placed before 4pm Mon-Fri the same day
- Orders over £40 are sent on a Royal Mail Next Day Service. Orders under £40 are sent on a Royal Mail 2-day service. We supply a tracking number in the confirmation of dispatch email, meaning you can track your parcel each step of the way.
- If you provide your mobile phone number, you will receive a text just before delivery and another text to confirm delivery
- You can specify a Safeplace or a more convenient delivery address i.e. a work address.
Free Returns & Exchanges on UK orders
- We want your new purchase to be absolutely perfect for you! If it's not right and you need a refund or you would like an exchange, our returns are free
- In each parcel we provide clear instructions on how to return any goods, including pre-paid returns label which are easy to stick to your return parcel. We aim to make the returns process as easy and straightforward as possible for you
- You will be given the choice of using a Royal Mail returns label or Collect+ returns label. Delivery of your requested exchange is also free
- Delivery to Ireland is £5, Europe is £9.99 and takes approximately 1 week
- Delivery to Rest of World is from £14.99 and takes approx 2 weeks
- 20% VAT is not chargeable to NON-EU countries or the Channel Islands
- We can send FitFlop products within the EU, however due to FitFlop brand restrictions we are unable to send FitFlop products outside the EU
Our website is 100% secure
Our website has undertaken a number of stringent independent tests to ensure it is fully secure. We have a Norton Secured Seal to verify this. You can view the Norton Seal to the right of this page!
We have a choice of payment options
You can use a number of payment options to buy from our website. These include all forms of credit or debit card, Paypal, Google Wallet. If you have an account with Amazon, you can also use your Amazon details to buy directly from our website
We offer a 5 star service you can trust
We take pride in offering a high level of customer service. This can be evidenced in obtaining a 98% feedback rating from over 4,000 independent customer reviews. These are all customers who have used our service and have been asked independently by Trustpilot to provide feedback on our service. We are also rated the best footwear retailer in the UK out of 89 footwear retailers. You can view a selection of the reviews below!