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FAQ's

Delivery

Do you charge for delivery within the UK?

We have Free Delivery on all UK orders.  If your order is over £40 it will be sent on a Free Next Day Delivery service.  All orders below £40 are free too, and usually take 2 days to arrive. 

How long will it take for my order to arrive?

All UK orders placed before 4pm (Monday to Friday) are dispatched the same day.  If you order is over £40 you will receive your goods the following day (this includes Delivery on a Saturday).  As mentioned above, all orders below £40 arrive within 2 days.

Can I specify a Safeplace or Alternative Delivery Address?

Safeplace - Yes there is a specific section in the checkout process to leave a safeplace, please leave it there and not in the customer notes section.  Make sure the place you instruct Royal Mail to leave it is secure and safe from the weather elements.  We unfortunately cannot be held responsible for any items left in a Safeplace.

Alternative Address - You may also specify a more suitable delivery address i.e. a work address.

Will you text me to let me know the delivery status?

Yes, if you provide your mobile phone number Royal Mail will send you two texts on the date of delivery.  One prior to delivery which will quote your tracking number, and one to provide confirmation of delivery.

What happens if I am not in when Royal Mail delivery

If you haven't left a safeplace, Royal Mail will text you (if you provide your mobile number) to tell you they have attempted delivery and / or they will leave a card through your door

You may contact your local Royal Mail sorting office to arrange a re-delivery, or you may wish to collect it from your local Royal Mail sorting office

Exchanges / Returns
Can I return the item for a refund if they're not suitable?
Yes, we offer a no-quibble refund policy.  You have 28 days to return your goods.
 
All we ask is you return them in the original condition & packaging, and make sure they have not been worn.  You will be sent a returns form with your parcel - complete this and tick on the refund option.  For convenience we provide a pre-paid returns label which you can use.  This is free to use if you are requesting an exchange, however if you are requesting a refund there is a charge of £2.95 to use this service.
 
We aim to refund within 2 working days of receiving your goods and we will send you an email to confirm we have done this.

The item doesn't fit or isn't suitable, can I change them for a different size?
We offer a Free Exchange policy, which means we will send another pair to you free of charge.  We provide a pre-paid returns label you can use free of charge if you are requesting an exchange
 
We aim to send your exchange within 2 working days of receiving your goods.  If you need the exchange quicker i.e. for a special occasion or you're going away, give us a call on 0161 941 1181.
 
Payments
 
What methods of payment do you accept?
 
We accept a variety of payments including Credit or Debit card, Paypal, Google Checkout, Amazon Checkout (i.e. you can use your Amazon account to pay on our site) and Gift Vouchers.

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