Do you charge for delivery within the UK?
We have Free Delivery on all UK orders. If your order is over £40 it will be sent on a Free Next Day Delivery service. All orders below £40 are free too, and usually take 2 days to arrive.
How long will it take for my order to arrive?
All UK orders placed before 4pm (Monday to Friday) are dispatched the same day. If you order is over £40 you will receive your goods the following day (this includes Delivery on a Saturday). As mentioned above, all orders below £40 arrive within 2 days.
Can I specify a Safeplace or Alternative Delivery Address?
Safeplace - Yes there is a specific section in the checkout process to leave a safeplace, please leave it there and not in the customer notes section. Make sure the place you instruct Royal Mail to leave it is secure and safe from the weather elements. We unfortunately cannot be held responsible for any items left in a Safeplace.
Alternative Address - You may also specify a more suitable delivery address i.e. a work address.
Will you text me to let me know the delivery status?
Yes, if you provide your mobile phone number Royal Mail will send you two texts on the date of delivery. One prior to delivery which will quote your tracking number, and one to provide confirmation of delivery.
What happens if I am not in when Royal Mail delivery
If you haven't left a safeplace, Royal Mail will text you (if you provide your mobile number) to tell you they have attempted delivery and / or they will leave a card through your door
You may contact your local Royal Mail sorting office to arrange a re-delivery, or you may wish to collect it from your local Royal Mail sorting office