FAQ's

Delivery

How long will it take for my order to arrive?

All UK orders placed before 4pm (Monday to Friday) are dispatched the same day.  We use Royal Mail Next Day Tracked Delivery service so they will be delivered the following day - this includes delivery on a Saturday.

Can I specify a Safeplace or Alternative Delivery Address?

Safeplace - Yes there is a specific section in the checkout process to leave a safeplace, please leave it there and not in the customer notes section.  Make sure the place you instruct Royal Mail to leave it is secure and safe from the weather elements.  We unfortunately cannot be held responsible for any items left in a Safeplace.

Alternative Address - You may also specify a more suitable delivery address i.e. a work address.

Buying for a Christmas Present

Have you extended your returns policy, just in case the gift is not right?

Yes we have!  We have extended our returns policy until Friday 13th January.  If the gift isn't suitable return it to us, stating whether you would like a refund or exchange.  We offer a no-quibble refund policy and if you would like an exchange for another size or style, we will send the 2nd pair free of charge.

What is your last posting day to guarantee delivery before Christmas?

On the advice of Royal Mail we recommend ordering on or before Wednesday 21st December.  We use a Tracked Next Day service by Royal Mail with 99% of our parcels arriving the following day.  We will operate as per normal on Thursday 22nd and Friday 23rd and will send out all orders received before 4pm that day.  Royal Mail advise all all items posted on Friday 23rd are highliy likely to arrive the following day, they can't however guarantee it.  For more information please call us on 0161 941 1181.

Will you text me to let me know the delivery status?

Yes, if you provide your mobile phone number Royal Mail will send you two texts on the date of delivery.  One prior to delivery which will quote your tracking number, and one to provide confirmation of delivery.

What happens if I am not in when Royal Mail delivery

If you haven't left a safeplace, Royal Mail will text you (if you provide your mobile number) to tell you they have attempted delivery and / or they will leave a card through your door

You may contact your local Royal Mail sorting office to arrange a re-delivery, or you may wish to collect it from your local Royal Mail sorting office

Exchanges / Returns
Can I return the item for a refund if they're not suitable?
Yes, we offer a no-quibble refund policy.  All we ask is you return them in the original condition & packaging, and make sure they have not been worn.  You will be sent a returns form with your parcel - complete this and tick on the refund option
We aim to refund within 48 hours of receiving them, although it is often quicker than this.  We will send you an email to confirm we have refunded you or sent your exchange out.
The item doesn't fit, can I change them for a different size?
We offer a free exchange policy, which means we will send another pair to you free of charge.  Again we aim to send out the 2nd pair within 48 hours of receipt of the original pair (often it is much quicker than this).  If you need the exchange quicker i.e. for a special occasion or you're going away, give us a call on 0161 941 1181
All we ask is for you to arrange for the return postage to us and to complete the returns form, clearly stating what you would like to exchange them for.

 

 


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