Shoetique is an independent footwear retailer based in Hale, Cheshire, just on the outskirts of Manchester. We have over 30 years of experience in the footwear trade and pride ourselves on bringing our customers high quality shoes, that we hand-pick from our approved suppliers. That way we make sure every pair of Shoetique shoes are comfortable, durable....and look great!
We have developed a loyal customer following over the years by putting our customers at the heart of everything we do. Our store in Hale opened in 1992 and we are one of the longest serving businesses in the area. We finally ventured into the online world in 2009 and are now one of the leading online footwear retailers in the UK.
Rated No1 Footwear Retailer in the UK - 5 Star Service you can Trust
Customer Service is vitally important to us and we are constantly looking at ways we can improve our service. Everything we do is focused around delivering a 5-star service our customers can trust. We aim to make the online shopping experience as seamless and as easy as possible.
We are currently rated the No1 footwear retailer in the UK by Trustpilot, the most comprehensive independent customer review site in the UK. Every customer who shops with us is asked to leave us feedback. We currently have a Trustscore rating of 98% from over 8,000 independent customer reviews. We also have 4.9/5 rating on Reviews.co.uk.
Our online venture started in May 2009 by opening a shop on Amazon.co.uk where we quickly built up a positive reputation. We are now recognised as a top seller with an average customer feedback rating of 99% from over 100,000 transactions. We launched www.shoetique.co.uk in November 2009 where we looked to extend our friendly and personable service. In June 2014 we re-launched Shoetique to a fully responsive site, optimised for desktop, tablet and mobile. The Shoetique website is the hub of all our activity and we always making improvements and enhancements to our service and website functionality and usability.
We are also have a dedicated store on e-Bay and are recognised as a top seller. Re-enforcing the importance of customer service to us, our customer feedback rating on e-Bay is 100%. In 2013 we added two more websites to our portfolio - www.slippertique.co.uk and www.wellytique.co.uk. As their names suggest they specialise in slippers and wellies! We have also launched a store on play.com in 2014.
Of course, no matter whether you visit us in person, via our websites, Amazon.co.uk or e-Bay, every customer receives the same high level of customer service. We will always aim to go the extra mile. If on the inevitable occasion something goes wrong, we will pull out all the stops to try and make it right.
Prestigious Industry Awards
In May 2014 we were nominated for Best Independent Footwear Retailer of the Year by Drapers, the leading fashion industry body. We unfortunately didn't win the award but we were proud to be finalists and we had a great evening at the awards ceremony in London.
We are finalists for Best Multichannel Retailer at the Paypal e-tail Awards due to take place in July 2014. We are looking forward to brushing shoulders with the likes of ASOS, John Lewis and House of Fraser. Wish us luck!
Please get in contact
We have a very friendly and personable customer service team. If there's anything at all we can do for you or if you have any suggestions about shoes you would like us to stock, please get in touch, we'll be very happy to hear from you. Furthermore if you're ever in the area, please come to our store. Our store team would love to meet you!
Happy shoe shopping!
Shoetique Hale Store opening hours
Mon-Fri 10.00-17.30 and Saturday 09.30-17.30
Our store is located in the 'Old Bank' on Ashley Road in Hale Village. If you are in the area, please drop in and say hello.
Customer Service Team
We have a dedicated customer service team who are happy to help, whatever your query! Our team our open Monday-Friday (9am-5pm) and can be contacted freephone on 0800 849 700 or you can email us at firstname.lastname@example.org.